Hi tatina_1234,
Welcome to Sony Community!
The VGP-WKB16 is a non-US model thus we have limited information. The VGP series though is not compatible with Windows 10 operating system.
We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Jen
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