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Re: Sony Vaio PCG 91211m Problem

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Hi Gpreece2002

 

 

Thank you for visiting Sony Community! 

 

"every time i connect it via HDMI to my tv"

"it just black screens and i have to restart the laptop"

 

To isolate the issue, I suggest you follow these steps: 

 

  • Power cycleRemove the battery and all peripherals -> press and hold the power button for 5 seconds OR, if the battery is not removable, remove all peripherals -> look for a battery off button on the bottom of the laptop ->push the button for 5 seconds
  • Make sure the screensaver is disabled
  • Perform a clean boot
  • Check the Power Options / Power Plan of the laptop. 

 

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/

 

Regards,

 

Vincent 

 

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 


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