The model is SVF15AA1QL also says product name SVF15A190X
S/n is 54633043 0001455
service tag c10hwzkz
I'm having multiple issues. Most pressing I am locked out of my bios and need a one time password generated. I may be having hard drive problems as well or I need to reinstall my system but I can't find out while locked out.
i also need to be put in contact with someone to discuss the phone support I received. Adrian was very rude and unhelpful and the website is poorly constructed with just shooting people in circles. I really expected more from Sony and hope you can make this right so I do not have to take my business elsewhere.