Hi Minhtan1248,
Welcome to Sony Community!
We apologize for the inconvenience. In addition to what JoffreyS mention you may go to the link below to get the compatible drivers for your laptop. It is advised in the link that you use Windows Update to download the Audio driver for Windows 10 operating system, https://esupport.sony.com/US/p/model-home.pl?mdl=SVF15414CXW&template_id=1®ion_id=1&tab=download#/downloadTab
I hope this helps.
Regards,
Jen
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