Hi Sudz28,
Since the issue was not resolved after the attempt to fix it, I suggest that you bring the unit to a service center to have them see what needs to be fixed. Here is the link for more information, https://esupport.sony.com/US/p/service.pl?region_id=1&session_id=9e5045df4bc24413c3fe07a1e372de99
Regards,
Jen
