HI carnage1337, i hope by now your problem has been resolved but if it still hasn't then it's a no big deal as i was in the same situation and as i'm no geek i felt helpless. After many days of Google research all solutions seemed to go in vain. Finally, i decided to take some expert help and i was amazed to find out with what ease my problem was solved. So, i would recommend you to take these guys help as they diagnose your problem for free. i've got their toll-free no.
1855-247-0709
i hope they can help you , the way they did help me.