Hi Tdc36,
Welcome to Sony Community!
What is the current operating system of your laptop? We cannot tell right away if it is a hardware or just a software that we can fix. Have you tried using it while in Safe Mode? Power cycle the laptop. Shut it down and unplug the AC power adapter. Look for a battery off button on the bottom of the unit. Push and hold it for 5 seconds. You may further isolate this issue by following the guidelines here: https://us.en.kb.sony.com/app/answers/detail/a_id/45264/
Hope these help.
Regards,
Vincent
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