Hi Tdc36,
Thank you for the update on the issue. The battery off button on your laptop is located at the bottom of the device. Please see the image below for reference (no. 4).
Sony didn't release a touchpad driver for Windows 10, but it ask the user to use Windows Update to download the touchpad driver for your laptop. Is the issue on the touchpad happened after the Windows upgrade? Are the touchpad buttons feels normal when being pressed?
Kindly visit this link for further assistance. https://esupport.sony.com/US/p/model-home.pl?mdl=SVF13N24CXB&template_id=1®ion_id=1&tab=download#/downloadTab
If issue still persists, we suggest that you go back to the original operating system but if it still failed then it needs to be checked by a service technician. https://esupport.sony.com/US/p/service.pl
Regards,
Jen
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