Hi Thejacobo250,
Welcome to Sony Community!
It's sad to hear that you're having an issue with your laptop. You may refer to this link to troubleshoot the keyboard. https://us.en.kb.sony.com/app/answers/detail/a_id/38121/c/65,66/kw/keyboard%20not%20working%20
If the issue still persists, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.
Regards,
Jen
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