Hi Adinahc,
Welcome to Sony Community!
I understand that you have some issues with your laptop's battery. May we know what is the specific issue that you're having now? Are you getting an error message? What is the current operating system of your device? Was there any change that happened prior to the issue? Please provide us the exact model name of your unit so we can check the specifications and provide accurate solutions. Thank you.
Regards,
Jen
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