Hi Lurme,
Welcome to Sony Community!
We apologize for the inconvenience. Kindly refer to the link below for more information on where you can bring the unit. https://esupport.sony.com/US/perl/compatibility.pl?comp_project_id=17
We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.
Regards,
Jen
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