Hi Hardwarepops,
Welcome to Sony Community!
PCG-7D27-W is not being recognized by our system. Most likely, this is not the exact model name of a non-U.S. model. Kindly double check the model.
These suggestions will isolate or even resolve the issue that you are having.
- Use ping command - Opencommand prompt (Windows icon + R) -> type ping google.com -> hit Enter. Check if the unit is replying or the ping statistics.
- Follow the troubleshooting steps here:https://support.microsoft.com/en-us/kb/308007
- Make an Internet connection.
- Disable antivirus and test again.
Hope these help.
Regards,
Vincent
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