Hi, Mohammadyou,
Thank you for considering Sony Community!
If the previous did not resolve the issue and you need further assistance, we highly recommend contacting the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards,
Vincent
If my post answers your question, please mark it as "Accept as Solution"
