Hi helisa,
We're sorry to hear your experience.
Are you running Windows 10? If reinstalling drivers didn't work, we suggest checking for an update. You may download and install the latest drivers from Sony support website. SVE1713C5E appears to be a non-U.S. model. Unfortunately, we do not have the compatible drivers and software for your unit.
For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards,
Vincent
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