Hi Barkster
Welcome to Sony Community!
We apologize for the inconvenience. May we know what is the model name and the current operating system of the laptop? When did you notice this issue?
In the meantime, please follow the steps provided below:
Note: Each step may resolve the issue. Try to replicate first before proceeding to the next step.
1. Perform a power reset.
2. Reset the BIOS to the default setting.
3. Boot the laptop to Safe Mode.
Please keep us posted.
Regards,
Jen
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