Hi Peterstephan,
We regret to hear about your issue with the laptop. The model SVE151G13W is the chassis number of the laptop that's why you didn't see it on the website. You may check the correct model of the laptop on VAIO Care desktop.
For further assistance, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.
Regards,
Jen
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