Re: Laptop battery not recognized, listed as "???", Icon is of empty battery, when clicked on it says 100%. only wo

Hi BatProbs1,

Welcome to Sony Community!

We're sad to hear on that your new battery didn't work as expected. Is this new battery a Sony battery? 

We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

Regards,

Jen

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