Hi Morsica,
Welcome to Sony Community!
We're sad to hear this. Have you tried to follow the instructions provided by the moderator? What happened? Any error message that you encountered?
If this function was working before you upgrade to Windows 10 then this might be a computability issue. Please be aware that some functions may not work after upgrading to Windows 10. Please check out this link.
Regards,
Jen
If my post answers your question, please mark it as "Accept as Solution"