Hi exbrian77,
Welcome to Sony Community!
The SVP131ACM is not recognized by our system. Kindly check the correct model name by going to Vaio Care apps. What is the current operating system of your laptop?
We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Jen
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