Hi chillipopz,
Welcome to Sony Community!
We're sorry to hear about this. The VGN-TZ11XN is a non-US model and is supported on the Europe Support Website. We have limited information on this model. We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Jen
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