Hi germy,
Welcome to Sony Community!
We're sorry to hear about this. Kindly follow the steps provided below:
Note: Take note that each step may resolve the issue. Try to replicate first before proceeding to the next step.
1. Please do a power reset. (press and hold the power button for 15-20 secs)
2. Press the ASSIST button while the unit is off.
3. The computer will start to the VAIOCare | Rescue Mode screen.
4.Press F2 for BIOS Setup then reset BIOS default
5. Repeat steps 1 & 2
6. Press the F10 key to select the Recover or maintain your System [F10] option.
7. In the Choose an option, click to select the Troubleshooter option.
8. In the Troubleshooter screen, click to select the Advance Options then choose the System Restore
9. Check if you have a restore point to go back to an earlier date.
If there is no restore point you need to reformat the computer back to factory setting (this will delete all your files on the computer)
Regards,
Jen
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