Hi jjahir,
Welcome to Sony Community!
What is the exact model name and the current operating system of your laptop? Did you already follow the instruction provided by VincentM? Kindly follow it first then let us know if it resolves the issue on you device. Thank you.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards,
Jen
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