Hi jimmyp84,
Thank you for considering Sony Community!
Are you using a laptop or desktop? SVP112A2CM most likely is a non-U.S. model. We recommend performing a power reset on the unit:
- Remove the battery and all peripherals
- Press and hold the power button for 5 seconds
OR, if the battery is not removable,
- Remove all peripherals.
- Look for a battery off button on the bottom of the laptop.
- Push and hold the button for 5 seconds (you may use a safety pin if you see a pinhole).
For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region athttp://www.sony.net/SonyInfo/Support/.
I hope these help.
Regards,
Vincent
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