Hi Vivian_Dc,
Thank you for considering Sony Community!
Please run Vaio Update and Windows Update or manually download the drivers and software from Sony support website, especially the BIOS update. Kindly choose the right operating system.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific regionhttp://www.sony-asia.com/countryselector.html?hpid
Regards,
Vincent
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