Hi Henri1960,
Welcome to Sony Community!
The VPCCA3E1E is a non-US model thus we have very limited information on this device. You may check the drivers and software in this link http://www.sony.co.uk/support/en/product/vpcca3e1e . You can also purchase a Vaio Recovery Disc.
We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Jen
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