Hi BobbyF,
Thank you for considering Sony Community!
We're sorry to hear this. There are several possible reasons why a certain part of the laptop fails. We recommend contacting the nearest Sony Authorized Service Center in your area. If the unit is already out-of-warranty, you will be charged for the repair of the unit.
For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Vincent
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.