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Re: Single key fell off on Sony VAIO Fit 14A Flip PC SVF14N11CXB

April 21, 2016, 10:32 pm
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Thank you JenF. I reviewed your message, but taking my computer to an authorized repair center such as Best Buy is likely going to be a very costly experience. As this is such a minor issue, I am more inclined to just add a few small dots of glue to the keyboard button cover, although I understand that you cannot recommend this approach as a Sony representative.

 

Does anyone else have any recommendations? Maybe a particular type of glue or approach, precuations, etc.?

 

Here are pictures of the problem.

 

01.jpg

 

02.jpg

 

03.jpg

 

 

Chris

 

( chris at kcmo dot net )

 

 

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Upgrade RAM Vahio (SVP13215PL)

April 22, 2016, 6:01 am
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Hi

 

I can upgrade Ram the lactop SVP13215PL, has 8GB of RAM

 

thank you

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Re: Boot-up issue

April 22, 2016, 8:45 am
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Hi csbell1030,

 

Welcome to Sony Community!

 

We're sad to hear about this. I strongly suggest that you back up all your files before it's too late. You may also want to create your own Recovery Disc. By the way, the SVE141D11lL is the chassis number of the laptop. Please verify themodel name.

 

Below are the steps to troubleshoot the issue 

For the Error: Operating system not found or missing operating system.

https://us.en.kb.sony.com/app/answers/detail/a_id/44854/p/4890 3,49902,71247,71254/c/65,66/kw/operating%20system%20not%20found

 

Note: please make sure to update the BIOS. 

 

Regards,

Jen

 

If my post answers your question, please mark it as "Accept as Solution"

 

 

 

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Re: Sony AC adapter 19.5v gets very hot

April 22, 2016, 8:50 am
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Hi mdevanko, 

 

Welcome to Sony Community! 

 

Is the AC adapter a U.S. model? Our system is not giving any relevant information with regard to known issue for VGP-AC19V48. We had AC adapter issue before but to a different model. 

 

Kindly inspect the light indicator of the AC adapter. Make sure the adapter is properly fit and plugged in on both ends (to the power outlet and to the laptop). If you'll consider buying a replacement, we suggest contacting Encompass. 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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Re: VAIO Fit slow wifi

April 22, 2016, 10:11 am
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Hi Jolucia

 

I downloaded the drivers beforehand.  I downloaded the 1202 suite as well as the individual bluetooth driver and wifi driver.  I have chrome so it saved them in a download folder.  I installed the wifi card.  Upon powering the laptop up I saw the wifi available.  It was working already.  The wifi card found what it needed.  I didn't delete any old drivers..  I don't know if it makes a difference but my laptop ssd failed already.  I made recovery DVDs but was not able to load them when I replaced my SSD.  I ended up buying a new Windows 8.1 online then upgraded to 10.0.  I am very disappointed with Sony.  All of my personal computers have been Sony.  My first laptop was a Sony back in 1999 with a ******ping 500 meg hard drive.  Bought a sony desktop in 2002.  Bought a new Vaio laptop in 2005 (which is still working).  They definitely went down hill.  

 

Back to the killer wifi card.  So far it has been excellent. No issues encountered.  Hope it works well for you.

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Re: Vaio reboots when i try to install new OS

April 22, 2016, 11:59 am
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Hi marcus_gurley, 

 

Welcome to Sony Community! 

 

What is the format, type, and speed of the hard drive you installed? Do you have a copy of recovery disc? Are you trying to install a new OS using a USB drive or CD/DVD? 

 

Kindly access BIOS, and reset it then try to install again. You may also check the information about your hard drive. 

 

[PS: We do not recommend upgrading or installing Windows 10 OS to units that originally came with either Windows 7, Vista or XP.]

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution" 

 

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Re: VAIO Fit slow wifi

April 22, 2016, 1:53 pm
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Thanks for the feedback saigon64.

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Re: Sony Vaio Pro 13 broadcom support

April 22, 2016, 1:59 pm
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Hi JTRealms, 

 

Thank you for visiting Sony Community! 

 

We appreciate your comment and thank you for your feedback. We'll do our best to forward your feedback onto the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. 

 

For best assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns. 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

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DVD problem, boot from DVD

April 22, 2016, 11:46 pm
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I have a sony VCPEA36FG laptop. The DVD drive doesn't work for DVDs, and always shows blank DVD. I've never needed it, but now I'm going to install linux from DVD, does this cause problem for booting from DVD? and How can I fix it?

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Re: Why is my touchscreen flashing white bubbles and making my screen inoperable?

April 23, 2016, 12:03 am
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Dear Miguael,
I kindly request to have the links for my kind Vaio, SVF152C29L
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My internet adapters stopped working and even after driver reinstallation issue persist.

April 23, 2016, 6:19 am
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I have sony vaio VPCSB36FN model. My ethernet as well as wifi adapters have stopped working at the same time. I did not update or roll back drivers before it stopped working. They were working just fine until i tried restoring media gallery from sony vaio care after an update of the same didnt work. It restored media gallery but i could not open. And at same time adapters stopped working.

 

I tried reinstalling the drivers for the adapters whose specifications are Intel centrino advanced N-6230 (for wireless ) and realtec PCIe GBE family controller (for ethernet) however, that did not resolve my problem.

I updated the drivers, still same problem. The device manager does not show cross or exclamation mark on these adapters. The trouble shooter for windows cannot solve issue just says "there may be problem with drivers of wireless network adapter " and similarly for LAN adapter. "ipconfig" command in cmd promt does not list any adapters at all.

 

 

I have dual boot (Win 7 and Win 10) and the drivers and adapters work fine with windows 10 (Minor size partition) and win 7 as major partition.

Please let me know if there is a solution to this problem. Or whether i must format and reinstall windows again.(which i don't desire).  

 

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Re: keyboard marks on screen

April 23, 2016, 8:08 am
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Hi mp252, 

 

Welcome to Sony Community!

 

It sounds like they are already permanent marks because if not it should've been removed by now with those tries. We can't guarantee the result of iklear on your laptop, it will always your discretion if you want to try. 

 

We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

Jen

 

If my post answers your question, please mark it as "Accept as Solution"

 

 

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Re: Sony Vaio VPCEB2AFD sound is not working

April 23, 2016, 8:47 am
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Hi tikanes,

 

Welcome to Sony Community!

 

We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,

Jen

 

If my post answers your question, please mark it as "Accept as Solution"

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Re: How do I connect my Bluetooth headphones to my VAIO?

April 23, 2016, 9:03 am
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Hi djrobison22, 

 

What is the current operating system of your computer? Have you tried connecting different Bluetooth headphones to isolate the issue? How about transferring files to another device via Bluetooth? 

 

We suggest running Windows Updates and Vaio Update to download and install the latest drivers and software for your unit. 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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Replacement Screws on Model # SVE1712ACXB

April 23, 2016, 10:20 am
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Over time, some of the screws from my Sony Vaio  Model # SVE1712ACXB have been lost.

 

I haev been able to find the retail sites that sell them, but have been unable to identify which specific screws I need to order.

 

I need two kinds of screws, both are located towards the top of the laptop, beneath the screen: 

 

1) The large screws that screw into the metal hinges.

2) The slightly smaller screws that cloest to the edges of the laptop.

 

Does anyone have the part # for these screws so I can buy them?

 

Thanks!

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Overheating (100) F series Viao.. updated BIOS already.. shutting down

April 23, 2016, 4:58 pm
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I have a Viao F series (VPCF115FM) and it was shutting down.  I ran searches and loaded CoreTemp.  The temps are running constantly around 80 - 100 and then shuts itself down (sometimes within mins, sometimes it will stay on for 30 mins, but temps stay high the entire time).

 

I searched this forum and found the recall.  It does include this laptop and I updated the BIOS according to the direction.  When it loaded, it said the BIOS was up to date.

 

The temp has not changed.  Any other suggestions?

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Re: vaio duo 11 touch screen problems

April 23, 2016, 5:44 pm
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which driver set does this require. nothing on the sony drivers page is suggestive other than the 2013 file.

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Re: VAIO Tap 11 Keyboard Stopped Responding

April 24, 2016, 7:23 am
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Hi, Dmitry,

 

In your case, yes, the BIOS version should be R1170V8, my applogies!

 

Yes I did Restore Factory Default in the "Security..." section, it works for me. First, I cleaned the cache, after that, I could pair the keyboard with my Tap11. Furthermore, when the keyboard is detached and turned on, it connects to Tap11 automatically at the login screen. Moreover, it works fine with both Windows 8.1 and 10.

Sony just released the new BIOS for SVT11227PXB. Maybe you have to wait for new firmware for the wireless keyboard. Sorry I cound not help you.

 

Cybermark

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Re: upgrade my cpu

April 24, 2016, 7:43 am
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Hi abbas98,

 

Welcome to Sony Community!

 

We don't recommend upgrading the CPU for this laptop. It was made to run on that specification. They're integrated. The RAM can be upgraded up to 8 GB.

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

Jen

 

If my post answers your question, please mark it as "Accept as Solution"

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Re: Vaoi SVP13213 battery not charging to 100%

April 24, 2016, 9:11 am
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Hi Sarahmth,

 

Welcome to Sony Community!

 

You mentioned that the battery care function is switched on, choosing to Turn On the Battery Care Function utility will limit the battery to charging to either 50% or 80% of total capacity. If you want the battery to charge up to the 100% charge level, Turn Off the Battery Care Function utility. 

 

Here is the link for more information. Select your current operating system

https://us.en.kb.sony.com/app/answers/detail/a_id/43500/c/65,66/kw/battery%20care%20function

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

Jen

 

If my post answers your question, please mark it as "Accept as Solution"

 

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