Hi DavidUrbain,
Thank you for considering Sony Community!
If the password being entered does not work, ensure the CAPS LOCK key has not been pressed, or if the password includes numbers, the NUM LOCK key has been pressed. If still does not work, service will be required. Rhe password can only be reset by a technician at a Sony Service Center.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards,
Vincent
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