Hi Husnain,
Welcome to Sony Community!
The model VPXCS11XE9 is a non-Us model thus we have limited information on this unit. However, you may try the steps provided in the link below to troubleshoot the device. https://us.en.kb.sony.com/app/answers/detail/a_id/34849
highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.
Regards,
Jen
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