Hi Surithegr8,
Welcome to Sony Community!
We're sorry to hear that the suggested steps below didn't work. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards,
Jen
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