Re: Graphics card issue

Hi, Gibsonlp, 

Thank you for considering Sony Community! 

We recommend performing troubleshooting steps before jumping to a conclusion. You may perform a power cycle or simply restarting the computer. To perform a power cycle, follow the steps below:

1. Turn off the computer.  
2. Remove all connected devices and the AC power cord. 
3. Remove the battery. 
   • If the battery is not removable, try to look for a battery off button located usually on the bottom of the unit. 
   • Hold the button for 5 seconds. 
4. Hold the power button for 5 seconds. 

You may test the screen while in Safe Mode. 

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. 

Hope these help. 

Regards,

Vincent 

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