Hi Hawkshot,
Welcome to Sony Community!
We apologize for the inconvenience. May we know the model name and the current operating system of this laptop? When was the last time that it worked? Was there any change prior to the issue?
Please refer to this link for the steps to troubleshoot your computer,
https://us.en.kb.sony.com/app/answers/detail/a_id/35540/related/1
Regards,
Jen
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